This is my translation of an article by French newspaper “Libération”. The original article can be found here.
Editorial:
Isn’t it
curious, two years after #MeToo, for a video game company on top of its game,
one of the most innovative, one that’s deeply connected to societal issues, to
be unable to grasp the feeling of an era?
According to the testimonies gathered by our journalists, Ubisoft – the third
biggest video game company in the world – lets an atmosphere of male chauvinism
thrive, where sexual harassment – and in certain
cases sexual assault – is common. Is it seen as
inappropriate jokes? Harmless verbal misconduct? Schoolboy humor that needs to
be put into perspective to avoid “self-righteous inquisition ?”
Our investigation shows quite the opposite, even if one of the men who has been
accused denies all charges. Let’s see the legal definition of sexual
harassment: “repeatedly impose
sexually connoted words or behavior that undermine a person’s dignity due to
their degrading or humiliating character, or create an intimidating, hostile or
offending situation.” Anyone who reads our investigation will note
that those are the facts described by these women – or men – who testified.
It displays
a male chauvinism in the facts, one may think this would have been corrected or
would have disappeared, at least in the “trending” companies. At this
point, none of the women pressed charges. They’re afraid it would make their
situations even worse; the conflict is internal. One may hope that the company
will make an investigation, as promised. For the defendants, it’s clear that
they have to answer in a court who then will have to settle between allegations
and disclaimer.
Note: all the witnesses changed their names.
Stories of
harassment and sexual assault at Ubisoft: “video games are fun, you can do
anything, nothing is serious.”
By Erwan
Cario and Marius Chapuis – July 1st 2020, 8:31PM.
Libération
(Translator note: or “Libé”, name of the newspaper) gathered around
twenty testimonies describing a toxic system within the 3rd biggest studio in
the industry, dominated by untouchable men, protected by “a wall of
HR.”
“There are men in positions of power who can afford to do whatever they want and who must be removed from the company, because they hurt women. And there’s a whole global system around that, which allows it to happen and protects them, preventing any recourse to HR. A system that make people powerless because anyway, video games are fun, we have a blast, we can do anything, say anything, because nothing is serious.”
A few days later,
the #MeToo movement in the video game
industry finally caught up to the French video game companies’ flagship,
Ubisoft. After a dozen high ranked managers have been accused of harassment or
sexual assault, a former employee made a whole
different statement from the CEO Yves Guillemot’s, who sent this message to his
15000 employees:
“I am profoundly affected
by what I have been reading the past few days on Mana. I
would like to express my deep solidarity to all those who have been
directly hurt and assure you that I will personally follow each of
the situations that have been reported. These actions are in total
contradiction with our values and with what I want for Ubisoft.”
The allegations, which were focused on
Ubisoft’s American, Canadian and German studios are suddenly closing in on the
headquarters of the video game flagship, in Paris. This is just in: according
to Bloomberg, Tommy François, the
vice president of the editorial team, on top of the pyramid, has just been put
on administrative leave.
After reviewing around 20 testimonies of
former and current Ubisoft employees, it appears that Tommy François is a toxic
puppeteer, preying on both women and men with complete impunity despite several
reports and incidents. He’s described as a predator at the head of a service
turned into a boy’s club, protected by his status of right-hand man to Serge
Hascoët, the creative boss, the man who’s intuitions turned a familial company
into the world third biggest video game editor, the backbone of all of
Ubisoft’s strategy. A company who publicly displays their progressive and human
values… Which their “talent” apparently don’t share, and yet they
want them to remain with the studio at all cost. It goes
all the way down to testing their future employees’ tolerance threshold to “an environment of manly jokes,
sometimes really bad or a bit sexist”. To the point where they cover
up the indefensible ?
“Hen House”
Tommy François, a former star journalist
from the video game channel Game One, started working at Ubisoft in 2006 in the
editorial service, the pride of the company. The company specific
“Edito” is the control tower which initiates, validates or sanctions
any project of video game development from all the various studios in the
group. He’s a French American 46 years old man who was promoted to
vice-president in 2015 due to his talents as a speaker. He’s one of the public
figures of the company, and was even given the spotlights during E3
conferences, the biggest video game event in the year where the future of star
franchise like Assassin’s Creed, The Rabbids, Rayman, Just Dance and others are
disclosed. Wearing shorts, sneakers and a fancy hat, Tommy François clashes
with the usual “top managers” look, parading in Colombia around the
army and drug dealers to give a million dollar shooter game an even more
realistic touch.
Before they speak of their current or past experience at Ubisoft, every witness asked not only to be protected by anonymity, but also to avoid being able to be tracked internally by a number of positions in the company. Once this request has been made (several times), they start talking about Tommy François. A big, loud man, who crosses the open space on the sixth floor of the Rue de Lagny in Montreuil. It’s a “hen house”, a bombed out workspace where “everybody can hear and see anything”, as we’re being told. “On this floor, his team was particularly loud. The male team stereotype with props, weapons, posters.” explains Cassandra (name changed), a former Edito employee. “Tommy is a kid, he talks in a rude way but he has that nice guy touch, the kind of guy who’d make a water balloon fight with his colleagues.” also explains another former Editorial Creative Services (ECS) employee, where Tommy François works. A third witness, Max, also explains: “He’s the kind of person who will play ‘chat-bite’ (translator note: a French game where you play tag on other people’s genitals) with his co-workers or write with a black pen on the trainee’s arms.”
He is also presented as very charismatic, “very animal”. A shifting personality who can “switch between laugh and raw anger.”
Boys Club
Every witness concurs to describe a man
who’s incapable of interacting with a woman without making sexual talk. “During my years there, there hasn’t
been a day without a remark about my hair, my clothes, my attitude… From
Tommy or his team. If I ever came with some toothpaste stain on my mouth, Tommy
would ask whose cock I had sucked… The craziest part being that he would do
it overtly, in front of everyone.” adds Cassandra. “One summer, a female co-worker came in
wearing a dress and he just said out loud “oh, excuse me, I have to go
masturbate!” explains Max. “He
also suggested to another woman, who was also wearing a dress, that she should
do a headstand. Many women also told me he would often sneak behind them and
ask them “can you feel it ?”.
“What is very perverse is that we’re in a cool culture. Everything is just
a joke. We shouldn’t take it the wrong way.”
Like they shouldn’t be upset over the
catcalling in the office or wandering hands.
All the women also agree on those looks he
gave them: “sexual looks, extended gazes.
All the time. When he greets you (translator note: a kiss on each cheek,
the French way) he just lingers. There is
no other word. It’s disgusting.” says Alice, who worked on the same
floor. “So we stress, we think we
shouldn’t look too cute when we cross the open space”. Unsurprisingly,
women are a minority in Ubisoft’s ranks, barely 22% of the workforce, which
mirrors the industry itself, a very male oriented business in both production
and direction. Around Tommy François, a large part of the service is depicted
as a wolf pack. “At ECS, most
managers are very close friends, lifelong friends, they act like his own
bodyguard crew.” explains Juliette, still working there. A former
member of the boy’s club admits the jokes had poor taste, and tries to justify
themselves saying “you had to play
along, in this jokers’ court. You were either part of the crew, or out of the
crew.” A behavior that would make any American frat house proud, and
heavily wears on women. Many of them remember meeting their coworkers in the
ladies restrooms, crying, comforting each other, saying all of it would be
behind them at some point. “I
realized it was sexual harassment when I heard of the Baupin’s case‘s testimonies.” (translator’s note:
vice president of the French national assembly who was accused of sexual
harassment) explains Cassandra, who
resigned a moment later. What makes the situation even worse and difficult to
apprehend for them is that those women are passionate about video games:
getting hired by Ubisoft is an achievement. So they tank it.
The whole sexual harassment process is
still a classic move. Sarah, a young low-ranked employee tells us how she got
the creative VP sitting next to her everyday to talk about nothing and
everything, even if she was already in the middle of a conversation. Then he
invited her to lunch repeatedly, even if she never responded. And finally, she got
a warning from her colleagues from another French Ubisoft studio. “Be careful, Tommy asked me several
times on Skype if you were coming to Saturday’s party.” She spent said
party trying to avoid being on her own. But Tommy François still came to her
forcefully until he trapped her against the bar. Her colleagues bailed her out.
“Everyone at Ubi will tell you about the Christmas party. There’s a
lot of drama here.” explains
Max. Christmas party is a yearly event organized by Ubisoft who will pay for
the accommodation of all of its French employees, with free alcohol. “It was my first Christmas party”
says a young man, “I noticed Tommy,
he was kind of a legend at the time, he was serious, but fun. He was drunk and
started talking to us about his trips, etc. Then he offered to have a little
bit of fun, poking his nose. He had this really negative energy, we tried to
escape him but he was following us. Before we left, he grabbed our buttocks and
went away, smiling. It was really creepy.”
Another woman, Louise, brings an even more
compelling testimony. In December 2015, the theme of the party was Back to the Future. For once, she was
wearing a dress. Tommy François – her superior at the time – apparently tried
to force her to kiss him, while other members of his team held her down,
restraining her movement. She fought, yelled and managed to get out.
Traumatized by the experience, she told her story to another manager of the
company the next day and she was told that she misinterpreted the his acts,
that it’s just another joke, something he does often.
Whatever he does, whether it’s legally
defined as sexual harassment or assault, nothing seems to bear any consequence;
a man with unlimited power. The victims always come across someone who will
excuse Tommy François’s behavior. “Everyone
protected him.” is a sentence we hear in every single testimony with a
terrifying regularity. From men and women, ex and current employees alike.
“In this extremely toxic environment, Tommy is the conductor, but
not the only one who must be held accountable. The problem is in the whole
system that allows people like him to have power and to use it.” says Cassandra. “The problem is that year after year, he has been promoted, valued
in public, and treated completely differently from any other person with the
same rank. It’s a system of impunity, privileges. In this system, being a woman
is being at the lowest rank.”
Tommy François has been contacted by Libé
and answered in a text, through his lawyer Jérémie Assous, and “obviously denies the whole set of
accusations that have been recklessly relayed in the news”. He goes
on: “we encourage any alleged
victims of our alleged behavior to report to the authorities. Any complaints of
that sort would thus allow said authorities to confirm or deny their
authenticity and allow us to answer and prove them wrong.”
Another thing we get a lot is that he is
indeed untouchable, due to being close to Serge Hascoët, Ubisoft’s creative
director for twenty years. Hascoët oversees the whole editorial strategy of the
company and no project can be created or pursued without his blessing. He’s a
backbone whose right-hand men necessarily become very powerful. We’re also told
that among all the VP, Tommy François is his favorite, to the point where he is
called “the king’s jester.”
He’s a close friend to Hascoët with whom he shares vacations and parties. Some
say they’re the closest friends, others bring a touch of nuance to their
relationship: “Serge and Tommy are
not the Daltons. They’re not brothers. There’s a real relation of power between
them”, explains a former Edito employee.
“Tommy is Serge’s fixer, when something is wrong, he pushes a
button, Tommy pops up and says OK, OK, and then he goes full The West Wing mode. Music speeds up, everybody talks really quickly in the hallways,
and Tommy finds the good person to fix the problem.” With his own gab,
the VP is a good complement to the big
boss who hates public relations and doesn’t speak English very well. In an
audio document Libé managed to get, Tommy François points to his privileged
relationship: “I’m here to make it
easy for Serge, and enforce his priorities, and that’s it.” They are
so close, some call Serge Hascoët the “president
of the boy’s club”. Louise remembers being embarrassed when Tommy
François or Serge Hascoët came to her to talk about sex toys or ask her if she
knew about ocytocin, the hormone of feminine pleasure.
EXCUSE
A third part of this duo is M.B.,
Hascoët’s former personal assistant. Another man known to abuse the power his
relationship with the creative director gave him. He said things like “Where will we make love ? In the
meeting room ? Did you plan it in your agenda?” to a female colleague
who needs him for budget validation. He also has the habit of invading his
employees’ personal space, sitting on their chairs, stroking their hair, arms
or buttocks.
One night, she says, he just grabbed the
face of a female coworker who stayed in office late, and forced her to kiss
him, without her consent. There was an awkward moment when he realized another
man also stayed late and saw them. M.B. went kissing the man as well, in an
attempt to de-escalate the situation with humor. “Tommy and M.B. were very close, like accomplices. They would go
to lunch together with female trainees, you could always find them downstairs,
chatting with girls.”
M.B.’s made a living hell of his own
trainee’s experience, as she tells us. He explains his sexual intercourses in
detail, offers her a “more
feminine” relooking, prevents her from using the elevator because “she could use a bit of exercise”
and pretends he can introduce her to Hascoët in exchange for sexual favors. One
day, in spring 2015, she tells him she’s done with his behavior in a heated
conversation. He threatens her with a little knife and she runs in the
restrooms. In the meantime, male colleagues message her to tell her to keep it
quiet. Later, a senior officer told her she should have understood by herself
that M.B.’s behavior was “toxic”.
A nth incident with no repercussions. Despite his reputation, M.B. is later
sent to the Production team, a few streets away. He then leaves the company in
2018.
According to the witnesses when the
harassment and assaults become too visible, a two-tiers system gets in motion.
A former staff representative thought the system was working after seeing
somebody getting sanctions over sexist remarks. But for the “talents”
of the company, it’s a whole other thing. They are “at the heart of the value creation in the video game
industry”, according to the financial report from Yves Guillemot, CEO,
in 2019. Any other corporation would love to have those creative leaders, and
they must remain at Ubisoft at all cost.
“The HR has to do all the dirty work.” says Alice. “They work under constraints, and their only goal is to keep our
talents inside. They cannot leave, we have to maintain this image of a great
place to work at.” [a label the HR need] “they need to retain them. So when sexual or moral harassment
happens, there’s an omerta. You sacrifice the expendables, protect people in
positions of power, even if you have to move the most toxic elements. The HR
throws the most problematic elements to others HR, taking advantage of the fact
that Ubisoft is composed of various companies.”
In the short list of people being publicly
accused of sexual assault on Twitter, you can find two stars of the company,
beloved saviors of big productions that went wrong. Two people who were in key
positions in the company before being moved for a while on tinier projects. And
then, they went back to the upper level of the chart in January, when they
joined the VP of the Edito team beside Tommy François, under Serge Hascoët.
THE HR
When the victims try to complain, they hit
the HR wall. “The HR of the Edito are clearly
the worst I have ever seen; they don’t live up to the H of their name. It feels
like I spent years fighting” says Cassandra, “Fighting against people who were not on the employee’s side. It
was impossible to turn to them about harassment. It felt like turning to the
enemy’s side.” Whenever an employee brings up a problem with his
manager, the answers are always the same: “They’re
creative people. That’s how they work.” ; “it’s your way of presenting things” ; “if you cannot work with him, then
maybe it’s time you move.”Shut
up or get out. “It’s a systemic evil
that concerns Ubisoft as a whole”, according to a source. “There was some kind of complicity
between Tommy François and the HR” says a man who has been morally
harassed by the VP. “it feels like
you’re fighting with an untouchable system, protected by the top
management.”
The evil is so deeply rooted that in an employee
representative committee (from December 12th 2019), some people manifested their
surprise about the mention of the “candidate’s
tolerance threshold to an environment of manly jokes, sometimes really bad or a
bit sexist”. Answer from a HR manager in an official report we browsed
stated: “It might be a poor choice
of words”.
The victims are isolated and find no place
to communicate. Nobody trusts the anti-bullying adviser legally imposed since
January 2019.
The staff representatives willingly acknowledged
their inability to focus on anything else than the Christmas party. “Nothing scares Ubisoft more than the
perspective of a staff representative union. It has been said several times:
‘we’re good as we are, between us, and we don’t need anyone else, let alone
unions.’ And the employee representative committee made it clear that if anyone
was to unionize, it would end up in court with lawyers.”
“All the statements about a ‘safe place’ at Ubi, of a very inclusive
company, have double standards” explains Alice. “They made a team of social responsibility, overseen by HR, but
their main goal is just communication.” says an employee. “People in these positions try to do
something, but they just hit a wall.”
And so, the reports are closed with no further action taken. Most of the
victims leave the company through contractual termination. A whole package with
monetary compensation and a non disclosure agreement. As far as we know, none
of them pressed charges.
VIGILANTES
We contacted Ubisoft and they do not
confirm Tommy Francois’ administrative leave and answer:
“Recent allegations have clearly shown that we need to do more, as
a company, for our employees to feel safe, respected and responsible in their
workplace. As soon as the company was notified about those allegations, we
launched a full investigation led by an external consultant. This investigation
is going on at this moment and we will take appropriate measures depending on
its results. We will also take actions to improve Ubisoft’s culture. We will do
it with the greatest possible transparency and we will communicate the changes
we make as we make them in the next weeks.”
Serge Hascoët and M.B. didn’t answer any
of our inquiries.
Yet we have been told that in-house,
people think those allegations on Twitter were made by right-thinking
vigilantes. Another source in the company indicates that all the talk about
Tommy François’ behavior in the days following the Twitter accusations were
focused on the best way to protect their talents and support them in their star
status rather than re assessing the toxic culture in the company and the way to
collect victims’ statements. “Business
is business, this is really disappointing.”
On Friday night, Yves Guillemot’s letter to his employees came with two other letters asking victims or witnesses of that kind of behavior to report it to their managers or their HR. But in all of our testimonies, they have the same fear in common. The fear of talking to a manager and being put aside. The fear to see all the top management walk free. The fear of a system incapable of changing.“People knew.” Juliette says with a sob, “Loyalty is too important at Ubisoft.”
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